Product

Every answer, grounded in your live store.

Six jobs, each done narrowly and well. None of them improvise on your behalf, and every one shows where its answer came from.

Order tracking

Where's my order, answered.

Verifies the shopper, then reads live fulfilment and tracking status straight from your store. No guessed dates.

Learn more

Returns and exchanges

Eligibility checked, return started, in chat.

Runs your actual returns policy as a rules engine and can start a return — without ever touching a refund.

Learn more

Product answers

Catalogue-grounded product Q&A.

Retrieval over your full live catalogue, with price and stock fetched fresh at answer time — never recalled.

Learn more

Escalation

A handoff that doesn't restart the conversation.

When a human is needed, they get the full transcript, order context and a ticket reference. The shopper never repeats themselves.

Learn more

Guardrails

You set the rules once; it doesn't improvise.

Brand voice, banned topics, discount policy, escalation thresholds. Every automated action is logged, visible and reversible.

Learn more

Inbox and triage

The queue, sorted by what actually matters.

A lightweight support inbox with AI severity rating, a written rationale, staff override and reply from your own domain.

Learn more

Roadmap

What ships now, and what's next.

Web chat is what launches. The rest is sequenced honestly — including the channel we've decided not to build.

Web chat

Live

The storefront widget. This is what ships first.

Now

Email

Phase 2

Answering support email with the same grounding as web chat.

+4–6 weeks

SMS + WhatsApp

Phase 3

The same agent on the channels shoppers already message from.

+6–8 weeks

Voice

Not planned

Not on the roadmap. We'd rather do fewer channels properly.

Out of scope

The whole point

Answers your shoppers can check.

Join the Australian beta and put a grounded support agent in front of your shoppers — one that shows its source, or escalates instead of guessing.

Join the beta connect@askroo.io