Order tracking
Verifies the shopper, then reads live fulfilment and tracking status straight from your store. No guessed dates.
The most common ticket you get is the one AskRoo is built to end. When a shopper asks where their order is, AskRoo verifies them by email and order number, then reads live fulfilment and tracking status through Shopify's Admin API. The answer is whatever your carrier is actually reporting, at the moment of asking — not a plausible-sounding guess.
What you get
- WISMO tickets answered without a human touching them
- Shoppers get carrier-accurate status day or night
- Every answer carries the order it came from
What’s included
- Email + order-number verification before any detail is shared
- Live fulfilment and tracking read at answer time
- Carrier status passed through verbatim, with its source
Hey, where's my order? It's been a few days.
Your order shipped Tuesday and is with Australia Post now. Tracking says it's out for delivery today.
Grounded in
Live order, fulfilment and tracking data via the Shopify Admin API, fetched at the moment the shopper asks.
What it won’t do
- Never guesses a delivery date the carrier hasn't given.
- Won't share order details until the shopper is verified.
More capabilities
Returns and exchanges
Eligibility checked, return started, in chat.
Runs your actual returns policy as a rules engine and can start a return — without ever touching a refund.
Learn moreProduct answers
Catalogue-grounded product Q&A.
Retrieval over your full live catalogue, with price and stock fetched fresh at answer time — never recalled.
Learn moreEscalation
A handoff that doesn't restart the conversation.
When a human is needed, they get the full transcript, order context and a ticket reference. The shopper never repeats themselves.
Learn moreAnswers your shoppers can check.
Join the Australian beta and put a grounded support agent in front of your shoppers — one that shows its source, or escalates instead of guessing.