Product answers
Retrieval over your full live catalogue, with price and stock fetched fresh at answer time — never recalled.
Shoppers ask about fit, materials, compatibility and what's in stock. AskRoo answers from your catalogue, not from a model's memory: retrieval-augmented generation over the full live catalogue, kept in sync by webhook and reconciled nightly. Price and stock are fetched live at the moment of the answer, so a shopper is never quoted a number that changed an hour ago. When it isn't confident enough, it escalates instead of guessing.
What you get
- Product questions answered from your real catalogue
- Prices and stock levels that are current, not cached
- Low-confidence questions handed to a human, not fabricated
What’s included
- Retrieval over the full catalogue (pgvector on Postgres)
- Incremental webhook sync with a nightly reconcile
- Live price and stock lookup at answer time
Is the merino base layer in stock in medium?
Yes — 6 in stock in medium right now, $89. It's 100% merino, 190gsm.
Grounded in
Your live product catalogue, embedded for retrieval, with price and inventory read live per answer.
What it won’t do
- Below a confidence threshold it escalates rather than guessing.
- Never invents specs, prices or stock claims.
More capabilities
Order tracking
Where's my order, answered.
Verifies the shopper, then reads live fulfilment and tracking status straight from your store. No guessed dates.
Learn moreReturns and exchanges
Eligibility checked, return started, in chat.
Runs your actual returns policy as a rules engine and can start a return — without ever touching a refund.
Learn moreEscalation
A handoff that doesn't restart the conversation.
When a human is needed, they get the full transcript, order context and a ticket reference. The shopper never repeats themselves.
Learn moreAnswers your shoppers can check.
Join the Australian beta and put a grounded support agent in front of your shoppers — one that shows its source, or escalates instead of guessing.