Every number on this site, attributed.
A product about showing your sources ought to show its own. These are the third-party market figures we cite. Anything about AskRoo's own performance is labelled a target, not a result.
- 1
Australian online retail spend of $82.6B in 2025, up 14% year on year.
Marketix Digital — Australian eCommerce Statistics 2026 (2026)
Australia Post eCommerce data, compiled via Marketix Digital.
- 2
120,000+ live Shopify stores in Australia.
Craftberry — Shopify App Store and merchant scale, 2026 (2026)
- 3
WISMO is 30–50% of ecommerce support volume, and over 50% in peak season.
Decagon, ShippyPro, ClaimLane and LateShipment — WISMO share benchmarks (2026)
Range reflects several independent benchmarks.
- 4
$13.50 per human-assisted contact versus $1.84 per AI self-service contact.
Gartner — Cost-per-contact benchmark, via AI-CX compendia (2026)
- 5
88% of contact centres use AI, but only 25% have fully integrated it.
Zendesk — AI adoption survey (2026)
- 6
AI customer-service market sizing and growth.
Polaris Market Research — AI customer-service market sizing (2026)
Informs the market framing on the About page.
Figures are drawn from published third-party research and reflect the most recent data available at the time of writing. Where a range is shown, it reflects several independent benchmarks rather than a single source.
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