Guardrails
Brand voice, banned topics, discount policy, escalation thresholds. Every automated action is logged, visible and reversible.
AskRoo does what you tell it to and nothing you didn't. You set the brand voice, the topics it won't touch, the discount policy and the thresholds at which it escalates — once, in plain settings. Every automated action it takes is logged, visible in the dashboard and reversible. There's no improvising on your behalf, because a support agent that surprises you is a liability, not a feature.
What you get
- Answers that sound like your store, within the lines you set
- A complete, inspectable log of every automated action
- Anything it did, you can undo
What’s included
- Brand voice, banned topics and discount policy controls
- Configurable escalation thresholds
- Full action log — visible and reversible in the dashboard
Can you give me 40% off? Another shop did.
I can't apply a discount that isn't part of your store's offers, so I won't invent one. Here's the current promotion, and I can flag your note to the team.
Grounded in
Your configured rules, applied to every conversation and every automated action.
What it won’t do
- Won't take an action you haven't allowed.
- Conservative defaults; you widen them deliberately.
More capabilities
Order tracking
Where's my order, answered.
Verifies the shopper, then reads live fulfilment and tracking status straight from your store. No guessed dates.
Learn moreReturns and exchanges
Eligibility checked, return started, in chat.
Runs your actual returns policy as a rules engine and can start a return — without ever touching a refund.
Learn moreProduct answers
Catalogue-grounded product Q&A.
Retrieval over your full live catalogue, with price and stock fetched fresh at answer time — never recalled.
Learn moreAnswers your shoppers can check.
Join the Australian beta and put a grounded support agent in front of your shoppers — one that shows its source, or escalates instead of guessing.