Inbox and triage
A lightweight support inbox with AI severity rating, a written rationale, staff override and reply from your own domain.
Not everything gets automated, so what's left needs to be sorted well. AskRoo's inbox rates each conversation from Low to Urgent and shows you why, in a written rationale you can override. You can forward to a supervisor in one click, reply from your own SMTP domain, and receive scheduled daily, weekly or monthly reports. It's deliberately narrow — a lightweight inbox that's good at triage, not a helpdesk pretending to be everything.
What you get
- The urgent conversation surfaces before the trivial one
- A written reason for every severity rating, not a mystery score
- Replies that come from your own domain
What’s included
- AI severity rating (Low → Urgent) with a written rationale
- Staff override and one-click forward to a supervisor
- Reply from your own SMTP domain
- Scheduled daily, weekly and monthly reports
My order arrived smashed and I need it for a gift tomorrow.
Rated Urgent: damaged item, time-critical. Rationale — negative sentiment, deadline in under 24h. Forwarded to your supervisor queue.
Grounded in
The content of each conversation, rated against severity signals you can review and override.
What it won’t do
- A lightweight inbox — no SLA management, macros or multi-channel ticketing.
- Severity is a suggestion; your staff have the final call.
More capabilities
Order tracking
Where's my order, answered.
Verifies the shopper, then reads live fulfilment and tracking status straight from your store. No guessed dates.
Learn moreReturns and exchanges
Eligibility checked, return started, in chat.
Runs your actual returns policy as a rules engine and can start a return — without ever touching a refund.
Learn moreProduct answers
Catalogue-grounded product Q&A.
Retrieval over your full live catalogue, with price and stock fetched fresh at answer time — never recalled.
Learn moreAnswers your shoppers can check.
Join the Australian beta and put a grounded support agent in front of your shoppers — one that shows its source, or escalates instead of guessing.